Shipping policy

Shipping & Delivery Policy

Last updated: 25 September 2026

At ETHNICWISH, we want your shopping experience to feel easy and reassuring—from placing your order to receiving your outfit. Our team is here to help with order updates, tracking and delivery questions.

Where we deliver

We currently deliver to the United States, India, United Kingdom, Australia, New Zealand, Canada, and other supported destinations.

Shipping availability for your address is confirmed at checkout. If your country is not available, please contact us before placing an order so we can check delivery options.

Shipping charges

Shipping charges depend on the parcel’s weight, dimensions and delivery destination.

The applicable shipping charge is displayed at checkout before you complete payment, so you can review your full order total before purchasing.

Estimated delivery time

Our usual estimated delivery time is 12–15 calendar days from order confirmation, including order preparation and shipping.

For orders requiring tailoring measurements, this estimate depends on receiving complete and accurate measurements promptly. Missing information or requested changes may affect your delivery date.

Occasionally, fabric availability, courier disruptions, customs clearance or other unexpected circumstances may cause delays. If we become aware of a significant delay, we will contact you with an update and discuss the available options.

Delivery dates are estimates unless we expressly confirm a guaranteed date. If you need an outfit for a particular occasion, please contact us before ordering.

Customs duties

We send international parcels through duty-paid shipping providers and pay the applicable duty-related charges to the shipping company as part of that arrangement.

Our aim is for you to receive your order without an additional import-duty payment upon delivery.

If a courier or customs authority unexpectedly asks you to pay duty, please contact us promptly, preferably before making payment. Share your order number and a copy of the payment request so we can investigate with our shipping partner and help resolve it.

If you have already paid, please retain the official receipt and share it with our support team.

Order updates and tracking

After you place an order, our customer-support team will contact you and keep you informed about its progress.

Once your order is dispatched, we will send the following details to your provided WhatsApp number:

  • Your tracking number.

  • A link to track the parcel.

  • The shipping provider’s details.

Please provide a working telephone number with the correct country code. If you do not use WhatsApp, contact us by email for tracking assistance.

Correct delivery information

Before completing your order, please carefully check your:

  • Full delivery address, including apartment or unit number.

  • Postal or ZIP code.

  • Contact number and country code.

  • Email address.

If you notice an error, contact us immediately. We will try to update the details, but changes may not be possible once your parcel has been dispatched.

We cannot guarantee successful delivery when the address or contact information supplied is incorrect or incomplete. A delivery failure caused by incorrect customer information does not automatically qualify for a refund under our store policy.

We will work with you and the shipping partner to check whether correction, redirection or another delivery attempt is possible. Any available options and associated costs will be explained before you agree to proceed. Your applicable consumer rights remain unaffected.

Missed or unsuccessful delivery

Please monitor calls, messages and emails from the courier while your parcel is out for delivery.

If you need to reschedule delivery, contact our customer-support team promptly. We will help coordinate with the shipping partner where possible.

If delivery fails or the parcel is returned to the sender, contact us so we can investigate the reason and explain the next steps. A courier error will not be treated as an incorrect-address issue caused by you.

Lost parcels

If your parcel appears to be lost, please contact us with your order number and tracking details.

We will investigate with our shipping partner and keep you informed. If the parcel is confirmed lost in transit, we will arrange a replacement shipment at no additional cost to you.

We will confirm the replacement’s availability and expected dispatch date. If a replacement cannot be supplied, we will contact you to arrange a refund for the undelivered items and the applicable delivery charges.

This process does not limit any refund or other rights available under applicable law.

Damaged parcels or missing contents

If your parcel arrives damaged or appears to have missing contents, please contact us as soon as possible.

Where available, photographs of the packaging, shipping label and affected items will help us investigate. Please retain the packaging while we review the issue.

Returns

To return an item after delivery, please refer to our Returns & Refunds Policy, which explains eligibility, return timeframes, shipping arrangements and refund processing.

Please contact us for return instructions before sending a parcel. Our office address is different from our return warehouse.

Contact us

ETHNICWISH — Operated by Jaishree Ecommerce

Email: ethnicwish2025@gmail.com
WhatsApp / Telephone: +91 9925808624

Office address:
Plot Number 4, Nexus Society
Near Nyra Petrol Pump, Singanpore Road
Surat, Gujarat – 395004
India