Terms & Conditions

Last updated: 25 September 2026

Welcome to ETHNICWISH. Our aim is to make shopping for Indian ethnic wear clear, comfortable and convenient, wherever you live.

These Terms & Conditions explain the conditions applicable to purchases from ethnicwish.com. Please read them alongside our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

1. About ETHNICWISH

ETHNICWISH is operated by Jaishree Ecommerce, based in India.

Office address:
Plot Number 4, Nexus Society
Near Nyra Petrol Pump, Singanpore Road
Surat, Gujarat – 395004, India

Email: ethnicwish2025@gmail.com
Telephone / WhatsApp: +91 9925808624

Our office address is different from our return warehouse. Please follow the return instructions provided by our support team before sending a parcel.

2. Placing an order

Please check your selected product, size, stitching option, measurements, delivery address and contact details before completing checkout.

Provide accurate information so we can prepare and deliver your order correctly. If you notice an error, contact us promptly with your order number.

If we cannot fulfil your order, we will contact you and explain the available options.

3. Prices and payments

The final amount payable, including selected tailoring services, add-ons and delivery charges, is displayed at checkout.

Checkout and payment are processed in USD. Prices displayed in other currencies are estimates for your convenience. Your bank or payment provider may apply its own exchange rate or charges.

We will not add optional services or increase an agreed payment without your approval.

4. Order cancellation

Please contact us by email or WhatsApp within 12 hours of placing your order if you wish to cancel. Include your order number and clearly state your cancellation request.

After 12 hours, order preparation may have begun, and cancellation under our store policy is not guaranteed. Contact us as soon as possible so we can check the order’s progress.

This 12-hour window does not replace our return policy or restrict cancellation and refund rights available under applicable consumer law.

5. Measurements and tailoring changes

We generally begin stitching within two working days. If you need to correct your measurements, contact us as early as possible, preferably immediately and no later than two days after placing your order.

Changes depend on whether cutting or stitching has already started. Please wait for our team to confirm that your requested changes can be accommodated.

If stitching is complete and you request a size or measurement change, an additional USD 10 alteration charge applies where the alteration is possible. We will confirm feasibility, any effect on delivery timing, and the charge before proceeding.

This charge applies to changes you request to previously supplied measurements. It does not apply to correcting our failure to follow the measurements or specifications we accepted.

Please check all measurements carefully and contact us if you need guidance before submitting them.

6. Delivery estimates

Our usual estimated delivery period is 12–15 days from order placement. Orders requiring measurements or clarification may take longer if the necessary information is not supplied promptly.

Occasionally, fabric availability, courier delays, customs clearance or other unexpected circumstances may affect delivery.

If we become aware of a significant delay, we will contact you with an update and discuss the available options. Delivery estimates are not guaranteed arrival dates unless we expressly agree otherwise.

If you are ordering for a wedding or another fixed occasion, please contact us before purchasing to discuss your required date.

Nothing in this section limits your rights where an order is not delivered as required by applicable law.

7. Customs duties

We arrange delivery using a duty-paid courier service and pay the applicable duty-related charges to the shipping provider as part of that arrangement.

Our aim is for you to receive your parcel without an additional import-duty demand upon delivery.

If a courier or customs authority unexpectedly requests payment, please contact us promptly at ethnicwish2025@gmail.com or +91 9925808624, preferably before paying. Share your order number and a copy of the payment demand so we can investigate and arrange resolution with the shipping provider.

If you have already paid, retain the official receipt and contact us for assistance.

8. Product appearance and quality

We aim to supply products that accurately reflect their photographs and descriptions.

Minor differences in perceived colour may arise from studio lighting, photography and screen settings. Embroidery and handcrafted details may also show small variations between individual pieces.

These variations do not permit material changes to the product you ordered. If fabric availability requires a significant change to the fabric, colour, design or work, we will contact you for approval before proceeding.

If you do not accept a proposed substitution, we will discuss cancellation and a refund for the affected item.

9. Unavailable products and pricing errors

If a product becomes unavailable after you order and we cannot fulfil it, we will notify you and initiate a full refund for the cancelled item, including any charges attributable to it, within five working days of confirming cancellation.

If the entire order is cancelled, we will refund the full amount paid for that order.

If you notice a pricing error, please contact our support team. If we identify one, we will explain it and seek your agreement before making any change. We will not automatically charge you a higher price.

Refunds are issued to the original payment method. Your bank or payment provider may take additional time to credit the amount.

10. Returns and refunds

We offer 15-day returns on eligible items, subject to our Returns & Refunds Policy.

• Unstitched items are eligible.

• Semi-stitched items are eligible.

• Standard-size items are eligible.

• Made-to-measure items are not eligible under our standard return policy, except where applicable law requires otherwise.

Contact us within 15 calendar days of delivery to request a return. Please read our Returns & Refunds Policy for item-condition requirements, return shipping arrangements and the return address.

For eligible returns, we process refunds through the original payment method within five business days of receiving the return parcel.

11. Customer photographs and testimonials

We will obtain your permission before publishing your photographs as customer reviews or testimonials.

When requesting permission, we will explain the intended use, such as publication on our website, Facebook, Instagram or YouTube.

Sharing a photograph privately for tailoring or customer support does not automatically give us permission to publish it. Permission for a customer testimonial does not automatically include permission for paid advertising.

Please share only content that you own or have permission to provide. Contact us if you wish to withdraw permission for future use or request removal from channels we control.

12. Privacy

We handle personal information, including contact details, order information and tailoring measurements, as described in our Privacy Policy.

Please do not send payment-card details, passwords or verification codes through email or WhatsApp.

13. Website content and acceptable use

Website text, branding, photographs and other content belong to ETHNICWISH or their respective owners. Commercial copying or reuse requires permission from the relevant rights holder.

You must not misuse the website, submit fraudulent orders, attempt unauthorised access or interfere with its operation.

14. Customer rights and concerns

Please contact us if you have a concern about your order. We will review the issue and work with you towards an appropriate resolution.

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including rights relating to faulty, damaged or incorrectly described goods.

Where mandatory consumer protections apply in your country, these terms do not override them.

15. Updates to these terms

We may update these terms from time to time. The version applicable when you place your order will govern that purchase, unless a change is required by law or agreed with you.

16. Contact us

Jaishree Ecommerce — ETHNICWISH

Email: ethnicwish2025@gmail.com
WhatsApp: +91 9925808624

Office:
Plot Number 4, Nexus Society
Near Nyra Petrol Pump, Singanpore Road
Surat, Gujarat – 395004, India